Field Service Automation
Field service and dispatch businesses (home services, maintenance, logistics) losing hours to manual scheduling and status-chasing
AI-assisted job intake, triage, and dispatch routing that plugs into your existing dispatch board — grounded in a field-ops Android rebuild we shipped for Sentra Service
What a morning looks like
Illustrative scenario — not a real client. DDD hasn't shipped this exact automation for a client yet.
Before
- Dispatcher transcribes every voicemail, text, and email by hand before anything gets triaged.
- A "no heat" call sits in the same queue as a filter change until someone reads every message.
- Routing is done by memory — flipping between a map, a whiteboard, and the calendar.
- A technician finishing early goes unnoticed for 40 minutes.
After
- Every request is transcribed and flagged by urgency the moment it arrives.
- Urgent jobs surface at the top automatically, before the queue is even opened.
- A technician is suggested by location, skill, and current load — one click to confirm.
- The next unassigned job in his area is already suggested before he asks for one.
Nothing here replaces judgment — urgency gets flagged and routing gets suggested, a person still confirms it. The goal is giving that time back, not removing the dispatcher.